Frequently Asked Questions
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Privacy Policy
Last Updated:
At Regency Studios, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website.
1. Information We Collect
We collect two types of information:
Personal Information: Information that you voluntarily provide, such as your name, email address, phone number, address, and any other information you choose to share, for instance, when you fill out a form or subscribe to our newsletter.
Non-Personal Information: Data about your interaction with our website, such as IP address, browser type, pages visited, and time spent on the site. This information is collected through cookies and similar technologies.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- To provide the services you request.
- To improve our website and customize your user experience.
- To send newsletters, updates, and promotions if you subscribe.
- To administer surveys or promotions.
- To respond to your inquiries or requests.
3. Cookies and Tracking Technologies
We use cookies to enhance your user experience, understand how you interact with our site, and personalize the content you see. You can disable cookies through your browser settings, but please note that some site features may not function properly if cookies are disabled.
4. Sharing Your Information with Third Parties
We do not sell, trade, or transfer your personal information to third parties, except under the following circumstances:
- To comply with the law, respond to legal processes, or protect our legal rights.
- To provide services through trusted third-party service providers (e.g., email marketing platforms) who are bound by confidentiality agreements.
5. Information Security
We implement security measures to protect your personal information. However, no security system is completely foolproof, and we cannot guarantee the absolute security of information transmitted online.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request that we delete your personal information.
- Object to the processing of your personal information for specific purposes.
To exercise these rights, please contact us at [email address].
7. Changes to This Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions regarding this privacy policy or how we handle your personal information, please contact us at:
- Email: team@alcaparel.net
- Phone: +1 (914) 426-3014
Shipping Policy
Processing Time:
All orders are processed within [ business days]. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case of significant delays, we will contact you via email or phone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by location:
- Standard Shipping: [X business days]
Please note: Delivery times are estimates and are not guaranteed. Any shipping delays caused by the carrier are beyond our control.
Order Tracking:
Once your order is shipped, you will receive an email with tracking information. You can track your shipment using the link provided.
Shipping Restrictions:
We do not ship to P.O. boxes or APO/FPO addresses. If your order cannot be delivered to the specified address, you will be notified and offered an alternative shipping method.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us at [contact email] within [X days] of receiving your order, and we will assist you with filing a claim with the shipping carrier.
Return & Refund Policy
Our Return Policy:
If you are not satisfied with your purchase, you can return it within [X days] of receipt for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging intact.
Non-Returnable Items:
Certain types of goods are exempt from being returned, including perishable items, custom-made products, and items on sale or clearance. Please check the product listing for specific details about return eligibility.
Return Process:
To initiate a return, please email us at [contact email] with your order number and reason for return. We will provide you with a return authorization and instructions on how and where to send your package. Customers are responsible for the shipping costs of returning an item unless the product was damaged or defective upon arrival.
Refunds:
Once we receive your return, we will inspect it and notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X days].
Exchanges:
If you need to exchange an item for a different size, color, or model, please contact us at [contact email] within [X days] of receipt. We will guide you through the exchange process.
Late or Missing Refunds:
If you haven’t received your refund yet, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, contact us at [contact email].
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